Get Support
MomenZone is a personal photo diary and memory journal for iPhone. If you need help with the App, email us at Katarinatrbojevic@icloud.com.
When contacting support, include your device model, iOS version, MomenZone version, and a brief description of what happened. Please do not send passwords, payment card details, or private diary content.
Frequently Asked Questions
Why can I not add a photo?
Open iOS Settings, find MomenZone, and allow access to the Camera or Photos as needed. Then reopen the App and try again.
Where are my diary entries stored?
Diary entries, attached photos, profile information, and most App data are stored locally on your device. MomenZone does not provide cloud backup or cross-device synchronization for your diary library. Removing the App may permanently remove locally stored content.
Why did my export fail?
Make sure your device has enough free storage. To save an exported image to Photos, also confirm that MomenZone has permission to add items to your photo library.
How do I edit or delete an entry?
Open the entry from your timeline or history and use the available edit or delete action. Deleted local entries cannot be recovered by MomenZone support.
In-App Purchases
Coin pack purchases are processed by Apple through the App Store. MomenZone does not receive your full payment card information.
If a purchase does not complete:
- Confirm that you are signed in to the App Store and that in-app purchases are allowed on the device.
- Check your internet connection and reopen MomenZone.
- Do not repeatedly purchase the same item while a payment is still pending.
- If Apple charged you but the coins were not delivered, contact us with the product name and purchase date.
Refund requests and App Store billing issues are handled by Apple. Visit reportaproblem.apple.com to review eligible purchases.
Access and Data
No username or password is required to start. You can update your nickname and avatar, return to the entry screen, or delete your data from the Profile section. Data deletion removes associated local diary and profile data from the device, subject to the retention described in our Privacy Policy.
Contact
Support email: Katarinatrbojevic@icloud.com